Employment

Web Hosting Support Analyst

Net24 is seeking a dedicated and motivated helpdesk professional to join our team providing 1st and 2nd level customer service and technical support.

Net24 is a leading New Zealand provider of Internet hosting services including domain names, email, web and server hosting.

In this role you will be assisting clients via phone and email with support queries ranging from email configuration to complex web hosting issues. If you enjoy autonomy, engaging with people and being able to use your initiative to resolve issues then this may be the role for you. To help you succeed in this role we will provide in-house training and ongoing support to develop your skills.

The Role Involves:

Resolving technical issues with domain names, email and web hosting

• Providing 1st and 2nd level phone and email based support
• Prioritising and managing helpdesk workflow
• Provisioning of new customer sign ups on systems
• Basic server administration

Required Skills:

Must have excellent phone and written communications skills

• Must be client focused, and have good problem solving skills
• Positive attitude and detail oriented
• Experience in web hosting industry and/or customer service role
• Knowledge of web technologies - domain names, DNS, FTP, web design, content management systems etc.
• Sound knowledge of Internet and email applications

This is a permanent role based in Christchurch, Monday to Friday, in a fun and dynamic working environment. Remuneration based on experience plus attractive benefits will be offered to the successful applicant.

If you are looking for a position in the Internet industry, love talking to customers and getting involved in the business of helping others then please send your CV to employment@net24.co.nz