Customer Support

For questions about our service, follow the steps below.

1. Review Service Status
  • Scheduled maintenance is being performed at this time.
Please check our Service Status Page to see if you are affected by any known issues.
2. Browse Our Knowledge Base
Check our Knowledge Base for answers to commonly asked questions:

Browse KB

Top Support Links
3. Submit Your Request
Email your enquiry to service@net24.co.nz or submit the following form. You can expect a response from us within 1 - 2 hours between our support hours of 8:00am-6:00pm NZDT Mon-Fri.
Your Name:
Your Email Address:
Your Domain Name (if applicable):
Subject:
Your Question:
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  • Enter your response into the box beneath the picture.
4. Phone / Fax / Skype / Postal Enquiries
Alternatively, you may contact us by phone or fax during our office hours of 8:00am-6:00pm NZDT Monday to Friday:
Phone Numbers
Free Phone: 0800 5000 24
Phone: 64 3 962 9510
Fax: 64 3 962 9513

Skype Us: net24nz
Postal Address
Net24 Limited
PO Box 1520
Christchurch Mail Centre
New Zealand