Dashboard > Shared Web Hosting > ... > General > Causes of 500 Internal Server Error

View Info

Causes of 500 Internal Server Error

Issue

When you try to access your website your receive the following error message:

Internal Server Error
The server encountered an internal error or misconfiguration and was 
unable to complete your request.

Please contact the server administrator to inform of the time the error 
occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Causes

There are a number issue which can cause this problem.

  1. World writeable access to httpdocs directory while running PHP
    Under Net24's PHP hosting environment, PHP does not run as an Apache module, but instead runs under suexec mod_fcgid. For security suexec mod_fcgid does not permit the document root to be world writable. If your httpdocs permissions show the following...
    drwxrwxrwx  10 user  group  512 Oct  1 11:54 httpdocs
    

    ..you then have world writable permission set on the directory. The permissions should be as per below (chmod 750):

    drwxr-x---  10 user  group  512 Oct  1 11:54 httpdocs
    

    The permissions can be changed using the Plesk File Manager.



Browse Space
- Pages
- Labels
- Attachments
- Mail
- News
- Activity
- Advanced

Explore Confluence
- Popular Labels
- Notation Guide

Your Account
Log In

 

Other Features

View a printable version of the current page.

Add Content


Powered by Atlassian Confluence, the Enterprise Wiki. (Version: 2.5.8 Build:#814 Oct 02, 2007)
Bug/feature request - Contact Administrators