Scheduled Backup Jobs Not Running on Windows

Issue

On a Microsoft Windows computer the scheduled backup jobs are not running.

Solutions

To resolve this problem, please check the following:

1. Firstly, check to make sure the Backup Set is scheduled to run on your computer. Login to the Online Backup Manager and select the Backup Set in the left hand column. In the Backup Set properties window on the right ensure the check box Run scheduled backup on this computer is ticked.
   
2. Check the Online Backup Scheduler service is running. The Windows services list can be found under Control Panel > Administrative Tools > Services.
3. Check if C:\Program Files\Online Backup Manager\home.txt contains the home directory for your backup account (e.g. C:\Documents and Settings{YourUsername}\.obm).
4. Check if C:\Program Files\Online Backup Manager\jvm\bin\SchedulerOBM.exe exists.
5. Check if C:\Program Files\Online Backup Manager\log\Scheduler\info.log contains the startup loading entry as shown below:

    [2007/12/12 12:42:44] OS Name=Windows XP
    [2007/12/12 12:42:44] OS Version=5.1
    [2007/12/12 12:42:44] Scheduler Version=5.0.1.3e
    [2007/12/12 12:42:44] Java Vendor=Sun Microsystems Inc. Version=1.4.2_10
    [2007/12/12 12:42:44] [info] Starting Scheduler, User:'backup-account', 
                          Home:'C:\Documents and Settings\Administrator\.obm'
   

If your system settings do not reflect the information in the above steps, please download a new installer from the Online Backup Server (You must login to download the installer) and try to re-install the OBM client.

If you have checked all the steps above and they are all correct, please send Net24 Customer Service the C:\Documents and Settings{YourUsername}\.obm\log\Scheduler\debug.log log file, which contains the debugging information for the scheduler.