Issue

Adding RRAS fails or otherwise does not work.

Cause

VPN Server (or client) functionality is not enabled by default because of the extra processing and memory required to handle these connections.

Solution

Call or email our support centre and ask to have VPN functionality enabled. You will need to mention your vps id number.

We will confirm this has been done and give you your private IP address.

Add the DHCP Service or configure RRAS later to use static addresses. (You will need to connect to our Windows support share as described in the How do I Install Windows Server Components article).

Make sure that you configure the "Administrator" user to be granted remote (dialin) access. Choose Allow. If you do not do this now you will be locked out of your VPS and will have to use the Power Panel web-based access to stop the RRAS service in order to let yourself back in.

You can then add the RRAS service. Select the VPN option (VPN or dialup and then select VPN only).
Select the correct interface for Internal (the one matching the IP address we give you).

Congratulations! You now have a working VPN server!