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Unable to access database after failed restore using MyLittleBackup

Reference Number: AA-00127 Views: 1989 Created: 2010-07-30 12:24 Last Updated: 2010-07-30 12:24

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Issue

After attempting to restore a database using the MyLittleBackup utility, the restore failed with errors and has now left your database inaccessible.

Cause

While restoring your database, the database is put into Single_User access mode which prevents access during the restore. After restore, the database is changed back to Multi_User mode. If a restore fails, the database can be left in Single_User mode preventing normal access to the database.

Why did your restore fail?

The most common reason for a database restore failing is when you have a full text catalog in your database. Remove the full text catalog before running the restore. Once the restore is complete contact customer service with the fields that require full text catalog and we will configure this for you.

Solution

Contact customer service on 0800 5000 24 or service@net24.co.nz to have your database access changed to Mutli_User mode.

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