When connecting to IIS7 using FTP you get the following error.

530 Valid Hostname is expected

Reason

When you set up name-based FTP services IIS7 wants the sitename defined with the username so that IIS7 can associate the username with the site they wish to log in to.

Solution A

If you want more than one FTP site on your VPS you will need to :

Configure all FTP clients such that :
Host: Mysite.com
User: Mysite.com|Username

Note the "|" that seperates the Sitename and the Username.

Solution B

If you only have one FTP site remove the "Host Name" defined in the "Bindings" property of the FTP site.

While attempting to restore your database using MyLittle Backup you receive the following error:

The media set has 2 media families but only 1 are provided. All members must be provided.

Cause

This error is due to your backup being divided into more than one part at the time of creating your initial backup file. The backup will need to be repeated so that it is contained in one file only.

In the example screenshot below you will see that there are two paths listed for the backup destination, which will create a backup over two files.

Resolution

Remove one path from the backup destination so that only one .bak file is created and then restore this file using MyLittleBackup.

When configuring your email application for email accounts you have created in the Messaging Administrator or in Plesk Control Panel, the following settings should be used:

POP3 / IMAP / SMTP Server Settings

Incoming POP Server	mail.<yourdomain>
Outgoing SMTP Server	mail.<yourdomain>
Login / Account Name	<youraddress>@<yourdomain>

Need help? View our helpful flash tutorials that guide you through the process of adding an email account for seven of the most common email applications. View the tutorials here

Important Information About Sending Email Through Net24

1. Because you will be connecting from an untrusted IP network it is necessary to enable SMTP Authentication in your email application. Alternatively you can also send mail using your ISP SMTP server which will not require authentication.
2. If you encounter problems connecting to our SMTP server your connection to our server may be blocked by your ISP. Many ISPs are blocking port 25 which is used to send email in an attempt to reduce the spread of viruses and the distribution of spam. In this situation please configure your email application to use the port 10025 for outgoing SMTP connections.

Accessing WebMail Services

You can access your email using any standard web browser by visiting webmail.<yourdomain.co.nz>

You may choose between two webmail interfaces, Webmail Standard Edition and Webmail Corporate Edition. Standard Edition provides a fast non-graphical interface to your email and Corporate Edition is designed to provide the same familiar interface as your standard desktop email client.

TLS/SSL Connections

Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors.

The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ.

DNS Settings

If a 3rd party is managing the DNS services for your domain name, please ensure the following zone records are created:

  domain.co.nz. IN MX 10 mx.mail.isx.net.nz.
  mail.domain.co.nz. IN CNAME mp.mail.isx.net.nz.
  webmail.domain.co.nz IN CNAME wm.mail.isx.net.nz.
  manager.domain.co.nz IN CNAME manager.isx.net.nz.

When attempting to use the IBM Remote Control feature of the RSA you receive a Java error preventing you from logging in.

Resolution

This issue is due to a bug with the RSA that only affects customers with the latests versions of Java greater than 1.6.0_11. The resolution is to downgrade your Java version to 1.6.0_11 or lower

Cause

The RSA Remote Console uses UDP to transfer screen information to the client. If you are behind a firewall these packets may be blocked.

Resolution

Open up access on your firewall to allow the required UDP packets to reach your client machine. The table below shows the ports and protocols used for remote console access.

Protocol	Source Address	Source Port	Destination Address	Destination Port
UDP	<RSA IP Address>	2000	<Client Computer Accessing RSA>	> 1024

Common applications can include content management systems like Joomla, blogging applications like WordPress, and Shopping Carts such as osCommerce.

With the help of our customers we have compiled a list of common applications that are known to be supported by our plans and also those that have special setup considerations. In some cases we have noted applications that are not supported because of a known issue that prevents them from running under our plans.

Known Supported Applications

Content Management Systems

• Mambo | http://www.mamboserver.com/
• Joomla | http://www.joomla.org/
• Moodle | http://moodle.org/
• DotNetNuke | http://www.dotnetnuke.com/
• SilverStripe | http://www.silverstripe.com/
• Drupal | http://www.drupal.org/
• ExpressionEngine | http://www.expressionengine.com/

Shopping Carts

• osCommerce | http://www.oscommerce.com/
• Interspire | http://www.interspire.com/

Blogging

• WordPress | http://wordpress.org/

Forums

• phpBB | http://www.phpbb.com/

• What is the maximum message size I can receive or send?
• How many recipients can I send to in one message?

How to configure Passive Mode FTP in IIS7

Solution

You need to define a port range in IIS7 and the Windows Firewall.

IIS7 Port range configuration

The port range is defined at the Root level of the IIS7 Manager under "FTP Firewall Support".
"0-0" is the default port (20).
Enter in a range here that defines what passive port range you require.
Enter in the IP address of your VPS under the "External IP Address of Firewall" section.

Windows Firewall Port range configuration

Open up "Windows Firewall with Advanced Security".
Under "Inbound Rules" configure the "FTP Connection" rule setup by IIS7 to allow the same port range you defined in IIS7.